Lots of persons who start using their first hosting account, or switch companies, usually have questions about how given tasks are completed or come across obstacles when setting up various things, including emails, site settings, and so on. That is the reason why, a lot of providers have compiled documentation with the most standard questions and problems so as to help their clients get information swiftly and easily. Consequently, the customer support team can spend more time on actual problems that particular customers may be facing, since the solution for the minor things will already be available on the web and clients will be able to easily deal with them without having to get in touch with the help desk support staff. Having in-depth documentation is vital, particularly for new clients without any experience, as the web hosting service involves a huge amount of features and lots of people can become perplexed about what action to take. A good information repository can both help you carry out the tasks that you want and become aware of how the web hosting service works as a whole.

Extensive Online Documentation in Cloud Website Hosting

Our cloud website hosting packages include an in-depth knowledge base where you can find information about all the complications that you might stumble upon and their resolutions. You can learn how to set up and administer a mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your email client are correct, but nevertheless you are unable to send emails, for instance. We’ve done our utmost best to be as exhaustive as possible and to encompass all the available options in order to help you save time and to provide you with different solutions for each single problem. The knowledge base comprises informative articles too – both generic ones about the hosting service as a whole, and more specific ones, which will inform you about the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to particular functions and features in each section of the Control Panel, while if you would like to check the full article collection, you can go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers include an extensive online article library where you can find any info that you might require about our hosting services or about the Hepsia Control Panel that we are using. We have prepared it based on the feedback that we’ve assembled from our clients through the years and, as a consequence, our articles deal with particular issues that you may bump into and propose the quickest way to fix them, for example getting an HTTP 500 error message or not being able to send e-mails from your desktop computer although you have the right SMTP settings. The articles are available in each single Control Panel section and you can examine them whenever you need. They can help you heighten your knowledge not only about our platform, but also about the web hosting field as a whole, as they feature comprehensive instructions and general information such as what file permissions or cron jobs are.