24/7 Customer Support in Cloud Website Hosting
We provide you with 24/7 customer, billing and tech support for all our cloud website hosting packages. Even if you aren't our customer yet and you have questions, we can help you in a timely manner and give you the necessary information, so as to give you a choice to make the very best decision when you buy your new hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with numerous means of communication to get in touch with us - live chat, phone, emails and support tickets. For your benefit, we now have a couple of phone numbers around the world, therefore you can call the one which is closer to you. The maximum response time for your email messages and your tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget about waiting for a few days to get assistance for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You are able to test our support services even before you get a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and common queries. Our representatives will assist you to choose the most suitable plan or provide you with information about our servers, in order to check if the system requirements for your web sites are met. In case you are an existing client, you'll also be able to get in touch with us via e-mail or through our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We guarantee that when you use these 2 methods of correspondence, you'll get an answer within less than 1 hour and that’s 24/7, including weekends and official holidays. If you've employed the web hosting services of other service providers, even big ones, you will be able to compare the response time as it often takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS
When using our Linux VPS, you won't have to wait for more than 1 hour so as to get assistance for any type of difficulty that you could experience with the server or the software that comes pre-installed with it. We warrant this short response time for all of the tickets which you open through your billing Control Panel or email messages that you send to our tech support team. In addition, we have local phone numbers in a couple of countries globally as well as a live chat service where we can easily assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the numerous ways of communication, so whatever your question or problem is, there'll always be someone to help you right away. If you need help with third-party software, which you cannot install or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we supply for all VPS plans.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we provide feature 24/7 support through numerous means of communication and with a 1-hour max reply time warranty. In case you want to find out more about the plans or you have some billing or general questions, you will be able to call one of the local numbers we have globally or you may use our live chat service and talk to a live representative. For strictly tech difficulties which need some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail message, as all these channels are more appropriate to monitor a certain matter. The response time for them rarely exceeds half an hour, therefore you can forget about waiting for a full day to get help. The support service is available for all of the server-related issues, including the pre-installed software. In the event that you'd like to receive support for third-party apps, you can consider acquiring the Managed Services upgrade that we supply for all of the plans.