In case you have bought a hosting plan and you have some inquiries with regards to a particular function/feature, or if you’ve run into some challenge and you need assistance, you should be able to get in touch with the respective support staff. All hosting providers use a ticketing system no matter if they offer other ways of contacting them along with it or not, since the most effective way to tackle a problem most often is to open a ticket. This type of communication renders the responses exchanged by both sides simple to follow and enables the customer support staff representatives to escalate the case if, for example, a server administrator has to intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you will have to use at least 2 separate accounts to touch base with the customer service staff and to actually manage the hosting space. Constantly logging in and out of different accounts may be a burden, not to mention the fact that it requires a long period of time for the vast majority of hosting providers to respond to ticket requests.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our cloud website hosting packages is not separate from the web hosting account. It’s an essential part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it at any specific moment with just a couple of mouse clicks, without the need to sign out of your account. The ticketing system features a quick-search field, so you can track down virtually any trouble ticket that you’ve opened in the past, if you need it. Plus, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to deal with a given issue even before you actually send a ticket. The ticket response time is maximum one hour, which means that you can obtain swift assistance at any given moment and in case our tech support staff suggests that you do something in your account, you can do it straight away without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our semi-dedicated hosting, was built with one objective in mind – that you should be able to manage everything connected to your account in one single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got a question or come across an issue, you can touch base with our support team straight away without the need to sign in to another admin interface. You can browse through your website files or check various settings within your account while you send a new ticket or read the answer to an old one. If you have a large number of tickets and you want to track down a given one, you can make use of the clever search functionality, which is available in the Help section of the Control Panel. We guarantee that you will obtain a reply in no more than 60 minutes irrespective of the essence of your enquiry or problem.