If you ever face a problem with your site and are unable to handle it yourself, ask the respective hosting provider’s help desk team to assist you to bring the website back online. A swift solution would be the most optimal scenario, but a lot of companies reply within twenty four hours and even more, all the more so if you are dealing with a reseller. Even if the problem can be quickly fixed, your site may not function correctly or it may not be accessible at all for a lengthy time period, so you may lose prospective clients as it’s highly unlikely that anyone would eagerly revisit a site that is faulty. With that said, you ought to make certain not only that you can reach your hosting provider, but also that they can answer and help you in a timely fashion. If an application update does not go smoothly or if you erase something by accident, for instance, the site should be fixed promptly so as to prevent prolonged downtime.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting packages offer a 1-hour reply time guarantee, which means that regardless of what inquiry or issue you may have, we will always be there to lend you a hand. As it is, it seldom takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support staff members will be at your service 24x7, even on weekends and legal holidays, which means that you’ll get immediate assistance anytime you need it. We realize precisely how priceless time can be, so by the time we answer your email or trouble ticket, we will have enquired into the matter and, if we haven’t worked out a solution, we will provide you with more details on what you need to do on your end – if the case demands this. With our support services, you can rest assured that there will be somebody to help you out momentarily, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our support engineers will be at your disposal all the time and they will respond to any support ticket that you send via the web hosting Control Panel within only one hour. The ticket response time is guaranteed irrespective of whether you’ve got a generic inquiry with regards to your semi-dedicated server or you encounter a certain difficulty and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we will be there to help you, as we are available 24 hours a day to take care of any technical, general or billing issue. In case you contact us about anything that’s within our capabilities, we’ll resolve it before we reply, so you will not have to wait around for hours or even days while the problem continues. In case there is something that you have to do on your end, we will supply you with the needed info – what workable solutions to try out, what actions to take, etc.