One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting packages offer a 1-hour reply time guarantee, which means that regardless of what inquiry or issue you may have, we will always be there to lend you a hand. As it is, it seldom takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support staff members will be at your service 24x7, even on weekends and legal holidays, which means that you’ll get immediate assistance anytime you need it. We realize precisely how priceless time can be, so by the time we answer your email or trouble ticket, we will have enquired into the matter and, if we haven’t worked out a solution, we will provide you with more details on what you need to do on your end – if the case demands this. With our support services, you can rest assured that there will be somebody to help you out momentarily, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support engineers will be at your disposal all the time and they will respond to any support ticket that you send via the web hosting Control Panel within only one hour. The ticket response time is guaranteed irrespective of whether you’ve got a generic inquiry with regards to your semi-dedicated server or you encounter a certain difficulty and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we will be there to help you, as we are available 24 hours a day to take care of any technical, general or billing issue. In case you contact us about anything that’s within our capabilities, we’ll resolve it before we reply, so you will not have to wait around for hours or even days while the problem continues. In case there is something that you have to do on your end, we will supply you with the needed info – what workable solutions to try out, what actions to take, etc.