Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Each help request you send to us will be responded to within maximum 60 min. In case your ticket or e–mail needs additional assistance from a server administrator, we will timely forward it and leave a note to let you know that your issue is being worked on. If you order the Administration Services package, all of the tasks included there will be performed at a time of your choosing.
A Top–Quality Technical Support Service
Our tech support team will be at your disposal 24–7 should you require help with our Web Control Panel or with any of the applications that we have preinstalled on your behalf on the server. What is more if you require assistance with the ordinary administration tasks on your dedicated web hosting server, you can take a look at the Administration Services package, that includes data backup disk space, weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Section
Every Linux dedicated servers hosting package comes with our charge–free Web Control Panel, which sports an extensive knowledgebase plus a group of how–to video tutorials. Whenever you need assistance with the Web Control Panel, just click the Help or Videos buttons located in the upper right corner.