Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • You’ll find almost all the answers to your questions in the user–friendly Help Center section integrated into our Web Control Panel. It boasts a large knowledge base with frequently asked questions and in–depth instructional articles contributed by our seasoned tech support staff.

  • Top quality support service
  • How–To Video Clips

  • If you would like to watch how a task is executed or how a problem is fixed, instead of just reading about it, check out our selection of educational video tutorials. They cover a variety of issues and will help you swiftly learn how to work with the Web Control Panel.

  • Intuitive help center
  • A 1–Hour Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 customer support service and include a one–hour response guarantee. Our well–trained technical support engineers will be at your disposal 24/7 and will remedy any issue that you may possibly run into within maximum 1 hour after the ticket submission. Normally, a response will be given to you within 20 minutes.