1 hour ticket response
Fast assistance is our most essential concern and that’s why we have a team of professional techs who are ready to offer a fast response to any question that you might have. Simply submit your helpdesk ticket from your Web Control Panel and we’ll reply back to you within sixty minutes at the latest. In fact, we work hard and aim for a 20–minute customer support ticket response time.
An Excellent Client Support Service
Our customer support staff members have big experience in the cloud website hosting packages arena and are qualified enough to offer a swift answer to your problem. If, however, the situation at hand is not within the competence of a support technician, the support ticket will be forwarded to a programmer or administrator for additional assistance.
An Intuitive Help Section
To help you find a quick tip on how to use a specific service, we have integrated a really intuitive Help Center section in your Web Control Panel. You can browse through a huge selection of web hosting account administration articles and website administration articles, check the F.A.Q. repository or check our step–by–step video tutorials.