Help and Support Channels
A 60–minutes Ticket Answer Guarantee
Our crew of service technicians will try their best to answer to your service demands in less than 1 hour. If, however, the problem you have encountered calls for aid from the Admin =Dept,= we’ll forward the ticket to the administrator on shift and will submit a comment to notify you.
Expert Technical Help And Support Service
Our client assistance Dept is going to be on duty for you round–the–clock to to reply to all service request tickets that you send to us. We offer tech support for all the software packages that are installed in advance on your server. These include our in–house designed Web Control Panel, the chosen Operating System and the server admin panel (based on the VPS type).
A Descriptive Help Section
A detailed and frequently updated knowledge base is incorporated into our custom–built Web Control Panel. It gives you quick tips about how to perform all the important site managing tasks. The Help section includes comprehensive how–to articles and step–by–step video guides. You can gain access to the Help section by hitting the Help or Video buttons in the top right corner of each Control Panel section.